Australian Embassy, China

澳大利亚驻华大使馆

Embassy address: 21 Dongzhimenwai Dajie, Sanlitun, Beijing - Telephone: 5140 4111 - Fax: 5140 4204

1. Information ⇒ 2. Checklist ⇒ 3. How to Apply ⇒ 4. After You Apply ⇒ 5. Frequently Asked Questions (FAQs)

4. After You Apply – Visitor Visa

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On this page: Processing Time, Contacting Us; Notifying You and Feedback

Processing Time

The average processing time for complete applications lodged in Beijing, Guangzhou and Shanghai is 5 working days from the day we receive your application.

You can speed up the processing of your application by submitting a complete application and allowing us to communicate with you by email.

The most common reasons for applications taking longer than the average are:

• Incomplete applications being submitted
• Additional checks, documents or interviews being required
• Medical issues require further tests or treatments
• Character issues require further character assessment.

If your application will take longer than the average processing time, we will contact you and advise you of the likely processing time and provide your case officer’s contact details.

Please allow plenty of time when applying for a visa and do not make travel plans or purchase tickets in the expectation that you will receive a visa within the average processing time.

Contacting Us

Our preferred method of communication is email. Please include your name, date of birth, and passport number in all correspondence with us. You can email us at the following addresses, depending on where your have lodged your application:

Beijing: immigration.beijing@dfat.gov.au
Shanghai: immigration.shanghai@dfat.gov.au
Guangzhou: visaenquiries.guangzhou@dfat.gov.au

If you wish to contact us by phone, please use the numbers provided on the
Contact Us page.

If there are any changes in your circumstances following lodgment of your application, you are obliged to inform us about them. You may use Form 1022 Notification of Changes in Circumstances for this purpose.

If you need to correct any information that you have given in your visa application, please do so in writing. You may use Form 1023 Notification of Incorrect Answer(s) for this purpose.

Notifying You

If you are granted a visa, we will place a visa label in your passport. If you are refused a visa, we will provide you with the reasons for our decision. For applications lodged in China, passports and visa decisions will be returned to you by EMS.

Feedback

We value your feedback. It allows us to improve our services by recognising where we have provided good service and to identify areas which need improvement. To provide us with feedback about our service, please use this link: DIAC Feedback.

1. Information ⇒ 2. Checklist ⇒ 3. How to Apply ⇒ 4. After You Apply ⇒ 5. Frequently Asked Questions (FAQs)

Back to Visiting Australia

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