VACANCY – Passport/Consular Assistant Level 5
The Australian Embassy in Beijing is seeking expressions of interest from suitably qualified person to fill the position of Passport/Consular Assistant level 5. This position is full-time.
Please see the attached for the duty statement and selection criteria. We are seeking high quality written applications. Your Application should include a cover letter, CV and statement of claims directly addressing the selection criteria. All applicants should provide detailed contact information for two referees.
The application period will close on 6 February 2015.
Applications should be submitted to the Human Resources Section of the Australian Embassy, Beijing at: [email protected]
Please note that only applicants short-listed for interview will receive a written reply. If you have not received any communication from the Human Resources Section within four weeks after the close of application, please consider your application unsuccessful. Thank you for your understanding and your interest in working at the Australian Embassy.
Department of Foreign Affairs and Trade
Job Description
Post: Beijing
Position No. 9556
Passport/Consular Assistant (LE5)
1. Perform the role of Passports and Consular Assistant in the Embassy’s Consular Section, in accordance with Australian Government policy and procedures.
2. Provide timely and courteous assistance to clients at the counter and by telephone and email in the provision of passport and consular services, including facilitating passport applications and notarial services.
3. Assist with the Consular workload as required including on individual consular cases, and following relevant policy, procedures and legislation (e.g. Consular Handbook, Privacy Act, etc).
4. Liaise at appropriate levels with various Chinese organisations/officials relevant to the consular functions. Translate various documents sent to/from various Chinese organisations or other missions in relation to consular issues.
5. As a sub-cashier, collect fees for passport and consular services, adhering to financial management policy and procedures.
6. Provide back up to passport/consular officers during periods of absence
7. Provide support where possible in translation and interpretation requirements relating to passport and consular services.
Passport/Consular Assistant (LE 5)
SELECTION CRITERIA
A. Demonstrated ability to deliver high quality services to clients, both external clients and clients within the Embassy, including an understanding and caring approach in responding to the problems encountered by Australians overseas.
B. Demonstrated ability to undertake administrative processes using a range of computerised systems. Ability to prepare and maintain spreadsheets, correspondence and other electronic documents within such systems as required.
C. The ability to learn, understand and apply Australian and local laws and regulations as well as Embassy procedures and guidelines relating to Passport and Consular work.
D. Initiative, flexibility, adaptability; and ability to co-operate in a team based work unit and effectively manage workload to meet deadlines.
E. Ability to communicate effectively orally and in writing in English. Ability to communicate effectively orally and in writing in Mandarin would be an advantage.