AUSTRALIAN EMBASSY
BEIJING
VACANCY – CLIENT SERVICES MANAGER, Level 8
The Australian Embassy is seeking expressions of interest from suitably qualified to fill the position of Client Services Manager, DFAT. The position will be offered at LE8 level. Annual remuneration for this position is RM211,504 (plus employer social security payments) or a salary equivalent for an expatriate.
Please see the attached for the duty statement and selection criteria. We are seeking high quality written applications. Your application should include a cover letter, CV and statement of claims directly addressing the selection criteria. All applicants should provide detailed contact information for two referees.
The application period will close on 18 April 2014.
Applications should be submitted to the Human Resources Section of the Australian Embassy, Beijing at: [email protected]
Please note that only applicants short-listed for interview will receive a written reply. Thank you for your understanding and your interest in working at the Australian Embassy.
FOREIGN AFFAIRS AND TRADE
Job Description
For
CLIENT SERVICES MANAGER
Post: BEIJING Position No: 8776 Level: LE8
1. Under limited direction and supervision, manage the day to day activities of the Client Services section. Manage the client service work group by supervision, assigning priorities, monitoring workflows and managing resources to meet identified corporate goals and objectives. Assist with recruitment, training and development of staff. In accordance with the principles of Workplace Diversity including an appreciation of Cultural Diversity train and assess staff in relation to job performance and make recommendations for their personal development and on-going training needs.
2. Organise Logistic Support for High Level Visits. Work with the Political and Economic Policy Team and the Research and Visits Unit in providing vehicle plans, driver and fleet arrangements, access to privately hired vehicle companies in providing support service for high level visits and delegations.
3. Manage the operation of the Embassy vehicle pool. Responsible for the effective management of the Embassy Motor Vehicle Fleet, including accurate maintenance of records, supervision of drivers, provision of operating information to Post Management, and ensuring Embassy policies and guidelines are observed. Contribution to development and implementation of policies associated with Embassy Motor Vehicle Fleet.
4. Manage the provision of reception services for Embassy visitors. Manage the reception service of the mission – supervision, assigning duties and responsibilities and training and developing staff. Manage the administration of temporary Chancery passes for visitors and staff for non-restricted areas and compound passes for residential guests. Respond immediately to fire and other alarms - taking action outlined in the Post Emergency Procedures. Assist Post Management in reviewing and maintaining Emergency and Fire Procedures.
5. Manage the operation of telephone and data services for the Embassy and Compound Apartments. Day to day management of the telephone system, including the provision of advice and assistance to staff in using the system, initial assessment and rectification of telephone faults. Liaise with local telecom authorities, Embassy IT Section, RTO, GSC and PSA as relevant.
6. Provide diplomatic, international and local mail services. Assist the Administrative Section with the Embassy’s Diplomatic Mail, including the preparation, packaging and documentation. Assist in dispatching and receiving Diplomatic Mail, undertake necessary liaison with the airport and contractors. Arrange for the pick up of incoming local mail and ensure that it is correctly distributed on arrival, including re-directions when necessary.
Immediate Supervisor: Counsellor (Consular and Administration) and Regional Security Adviser
SELECTION CRITERIA
LE 8
A. Ability to manage a support service team committed to a high level of client service. Ability to lead, and motivate and develop staff.
B. Demonstrated organizational skills and the ability to manage a project, organize an event and coordinate logistic support for major forums.
C. Well-developed interpersonal skills, including an ability to work effectively in a team environment, flexibility, adaptability, initiative and resourcefulness. Ability to liaise with staff at all levels within the mission.
D. Ability to communicate effectively orally and in writing in both English and Mandarin are essential.
E. Good computer skills, particularly excel and word (database skills would be an advantage).
F. An understanding of computer systems, PABX systems, and internet and telecommunication services and ability to apply this knowledge in the workplace to provide cost-effective services to the Embassy.
G. An understanding of the Australian Government legislative and operational context in which the administrative functions of a Diplomatic Mission are conducted would be desirable.